Hotel Valley Ho + Arizona Tiki Oasis 

COVID-19 HEALTH + SAFETY PROTOCOLS

The safety and well-being of the guests and associates continue to be of the utmost importance to all of us at Hotel Valley Ho + Arizona Tiki Oasis. We are following comprehensive protocols based on state and CDC guidelines, as well as staying informed on the latest local and state directives. The Hotel Valley Ho is AZSAFE + Clean Certified.

MASK POLICY + SOCIAL DISTANCING

Based on the latest regulations for Maricopa County, masks are required to be worn in all public areas indoors and outdoors, with a few exceptions. Masks are not required while you are seated at the restaurant when eating and/or drinking. Masks are required in the pool areas, except while you are seated or in the pool, and maintaining proper social distancing. Masks will be required during all seminar events. Walking to and from these areas, your guestroom, and other public areas will require a mask. Be sure to maintain six feet of distance from other parties. 

TAKE CARE + BE WELL

The CDC has great resources and tips to prevent the spread of COVID-19, including:

  • Wash your hands often using soap and water, for at least 20 seconds.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then dispose of the tissue. Do not cough into your hands.
  • Prevent the spread of illness to others by staying home when you are feeling ill.
  • Avoid touching your face.

OVERALL HEALTH PROTOCOLS

In addition to the standard, strict cleaning practices, the Hotel Valley Ho & Arizona Tiki Oasis have enhanced efforts across the hotel. These include:

  • To protect the health and safety of our community all attendees will agree to and sign a Covid-19 waiver regarding symptoms, exposure and agreement of rules and regulations.
  • Proper physical distancing is managed with spaced tables, seating, floor markers, and signage.
  • Capacities have been reduced in all areas to ensure plenty of space.
  • All associates undergo a wellness and temperature check prior to beginning work.
  • Associates must wear proper PPE.
  • EPA-approved disinfectants used for sanitizing, with extra attention paid to high-touch surfaces and public areas.
  • Frequent hand washing is required for all Associates.
  • We have limited, staggered and rotated staff shifts and attendance times to allow for social distancing.
  • The lobby, front desk, spa, fitness center, kitchens and all meeting spaces are deep-cleaned daily.
  • All menus are one-time-use.
  • All associates have received extensive training on COVID-19 safety and sanitizing.

POOL PROTOCOLS

THESE INCLUDE, BUT ARE NOT LIMITED TO:

  • The OH Pool and OHasis Pool are open to those with guestroom. Please note that each group in or around the pool may not exceed 10 people and remember to practice social distancing from other groups, per state guidelines.
  • Masks are required in the pool areas, except while you are seated or in the pool, and maintaining proper social distancing.
  • The number of chaise lounges has been reduced, with lounges set for proper physical distancing.
  • Cabana and daybed capacity has been reduced.
  • Chaise lounges are sanitized at the start of each day and after each use.
  • Cabana surfaces such as cooler handles, tabletops, and safe handles are sanitized hourly while occupied.
  • Cabanas are sanitized before and after each use.
  • The pool kitchen, bar, towel kiosk, restrooms, and high-touch surfaces are sanitized hourly.
  • Floor markers provide guidance on proper distancing for queuing at the bar or restrooms.
  • Towels are distributed by pool attendants and removed at the end of the day.
  • All associates undergo a wellness and temperature check prior to beginning work.
  • All employees have been comprehensively trained on COVID-19 safety and sanitation protocols.

OUTDOOR MARKETPLACE PROTOCOLS

THESE INCLUDE, BUT ARE NOT LIMITED TO:

  • Masks worn properly at all times is mandatory.
  • Market layouts have been designed to increase the distance between customers in line and walking throughout the market.
  • We are limiting the number of customers to reduce crowding and lines to meet social distancing guidelines.
  • When possible we will provide physical barriers like sneeze guards and partitions, particularly in areas where it is difficult for individuals to remain at least 6 feet apart.
  • Where feasible, we will be implementing cashless payment systems.
  • We will train staff, volunteers, and vendors on new COVID-19 procedures and conduct training virtually so all can attend, and no crowds will gather.
  • Vendors are required to routinely clean, sanitize, and disinfect payment devices, tables, and other high touch surfaces and objects. 
  • We will post clear and prominent directional and physical distancing signage for all walkways, entry and exit ways, vendor booths, and spaces that can easily become crowded (e.g., customers waiting in line).

Additional Event Protocols

  • Overall occupancy has been limited to ensure appropriate physical distancing of guests. 
  • We have prioritized all activities to be outdoor where physical distancing can be maintained as much as possible. 
  • We have changed all events to be seated and socially distanced. Tables, booths, and bar stools are spaced to allow for a minimum distance of six feet between each seated group of guests.
  • Each party is limited to 6 people.
  • All reusable guest-facing items are sanitized after each use.
  • We have limited all seating capacity and will host smaller events in larger rooms.  If the weather permits we will increase the circulation of outdoor air as much as possible by opening windows and doors, using fans, or other methods. 
  • We have changed all seating layouts so that parties can remain at least 6 feet apart from other groups. (i.e. limiting seating to alternate rows and clearly marking chairs that are not in use.)
  • We have staggered and limit attendance times to minimize the number of guests at the venue. 
  • We will use multiple entrances and exits and discourage crowded waiting areas. 
  • Where possible we will  implement one-way traffic within the facility.
  • We will eliminate lines or queues if possible or encourage people to maintain physical distance. 
  • We will provide physical guides, such as tape on floors or sidewalks and signs on walls, to ensure that individuals remain at least 6 feet apart in lines.
  • We will stagger use of shared indoor spaces such as meeting rooms and clean and disinfect them between uses. ○ Time between events is needed to allow for the air to recirculate and for staff to thoroughly clean spaces and equipment and provide proper ventilation. 
  • We have required online reservations for ticketed events to limit the number of guests in the venue to allow for appropriate physical distancing. 
  • We have assigned staff to monitor areas where customers may congregate to enforce physical distancing. 
  • Hand sanitizer is available at or adjacent to entrances to the facility, restrooms and in employee work areas, or soap and running water readily accessible to staff and attendees at marked locations. 
  • We will post physical and/or electronic signage at the entrance of public health advisories prohibiting individuals who are symptomatic from entering the premises. 
  •  We will post signs on how to stop the spread of COVID-19, including: proper hand hygiene, everyday protective measures, and proper mask etiquette. Minimize Environmental Risk 
  • The hotel uses MERV-13 air filters for all indoor spaces.

 We encourage you to read all the details of the Hotel Valley Ho “Pristine Clean Program” where the safety and health of guests and the resort employees is top priority.